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Text S.A.
-4.81%
IT / Online customer service software
🛍️ Products/Services
1. LiveChat Software: The primary product offered by Text is a live chat software that allows businesses to communicate with their website visitors in real-time. The software can be integrated with various platforms such as e-commerce websites, CRMs, and help desks.
2. Chatbot Software: Text also offers chatbot software that uses artificial intelligence and natural language processing to automate conversations with customers. This product can handle repetitive tasks and provide quick responses to common queries, freeing up human agents to handle more complex issues.
3. Knowledge Base Software: Text's knowledge base software helps businesses create and manage an online library of articles, FAQs, and other resources for customers to self-serve and find answers to their questions.
4. Ticketing System: The company also offers a ticketing system that streamlines customer inquiries and support requests. It allows businesses to track, manage, and prioritize customer tickets from multiple channels in one place.
5. Integrations: Text integrates with a variety of platforms such as Shopify, Salesforce, and HubSpot. This allows businesses to connect their chat software with their existing tools and workflows.
6. Multilingual Support: With Text, businesses can provide support in multiple languages, enabling them to cater to a global audience and improve customer satisfaction.
7. Reporting and Analytics: Text offers robust reporting and analytics features that help businesses track their chat and ticketing metrics, monitor agent performance, and make data-driven decisions to improve customer service.
8. Professional Services: The company also provides professional services such as implementation, customization, and training to help businesses get the most out of their chat software.
9. Mobile App: Text has a mobile app that allows businesses to manage their conversations and tickets on-the-go, providing flexibility and accessibility for customer support teams.
10. Security and Compliance: Text ensures the security and confidentiality of customer data by complying with various security standards such as GDPR, HIPAA, and PCI-DSS. They also offer data hosting in various locations to cater to different compliance requirements.
See Company Q&A
2. Chatbot Software: Text also offers chatbot software that uses artificial intelligence and natural language processing to automate conversations with customers. This product can handle repetitive tasks and provide quick responses to common queries, freeing up human agents to handle more complex issues.
3. Knowledge Base Software: Text's knowledge base software helps businesses create and manage an online library of articles, FAQs, and other resources for customers to self-serve and find answers to their questions.
4. Ticketing System: The company also offers a ticketing system that streamlines customer inquiries and support requests. It allows businesses to track, manage, and prioritize customer tickets from multiple channels in one place.
5. Integrations: Text integrates with a variety of platforms such as Shopify, Salesforce, and HubSpot. This allows businesses to connect their chat software with their existing tools and workflows.
6. Multilingual Support: With Text, businesses can provide support in multiple languages, enabling them to cater to a global audience and improve customer satisfaction.
7. Reporting and Analytics: Text offers robust reporting and analytics features that help businesses track their chat and ticketing metrics, monitor agent performance, and make data-driven decisions to improve customer service.
8. Professional Services: The company also provides professional services such as implementation, customization, and training to help businesses get the most out of their chat software.
9. Mobile App: Text has a mobile app that allows businesses to manage their conversations and tickets on-the-go, providing flexibility and accessibility for customer support teams.
10. Security and Compliance: Text ensures the security and confidentiality of customer data by complying with various security standards such as GDPR, HIPAA, and PCI-DSS. They also offer data hosting in various locations to cater to different compliance requirements.
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