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Risks
1. Data security: Online banking services pose a security risk for customers. There is a possibility that the banking system could be hacked, leading to customers’ confidential data being stolen.
2. Fraud risk: When customers use online banking services, they are more vulnerable to fraud and identity theft. Banks must ensure that their security procedures are adequate enough to protect customers and their data.
3. System outages: First National Bank Alaska must ensure that its technology processes and systems are reliable in order to ensure that customers are able to use the online banking service. Otherwise, customers may experience outages or other problems that may lead to customers’ dissatisfaction.
4. Loss of customer trust: If First National Bank Alaska experiences any security breaches or other issues related to its online banking service, customers may lose faith in the bank, which could lead to a decrease in customer satisfaction and loyalty.