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Discover Financial
Discover Financial

Financial services / Bank


Company at a Glance

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Overview
Discover Financial Services is a financial services company that was founded in 1985. It is headquartered in Riverwoods, Illinois and offers a variety of financial products and services. These include credit cards, personal loans, home loans, checking and savings accounts, and investment products.
The company was originally a division of Sears, Roebuck & Co. under the name "Dean Witter, Discover & Co." In 1997, Dean Witter spun off Discover as a stand-alone company. It went public on the New York Stock Exchange the same year.
Today, Discover is one of the largest credit card issuers in the United States, with over 50 million cardholders. It also has a strong presence in the online banking and student loan markets.
The company is known for its customer-centric approach and has received numerous awards for its customer service. It also offers various rewards and cashback programs for its credit card customers.
Discover is committed to social responsibility and has several initiatives to support financial education and inclusivity. It also has a strong focus on environmental sustainability and has set targets to reduce its carbon footprint.
Overall, Discover Financial Services is a well-established and reputable company that offers a wide range of financial products and services to its customers.
What is special about the company?
1. First to Introduce Cash Back Rewards: In 1986, Discover became the first credit card company to offer cashback rewards to its customers. This innovative feature quickly gained popularity and established Discover as an industry leader.
2. Strong Customer Focus: Discover is known for its exceptional customer service, winning awards for outstanding customer satisfaction for several years in a row. The company also offers 100% US-based customer support, reinforcing its commitment to customer satisfaction.
3. Unique Business Model: Unlike other major credit card companies, Discover operates as both a credit card issuer and a payment network, providing end-to-end services to its customers. This integrated business model allows for greater control over the customer experience and has helped the company to differentiate itself in the market.
4. Emphasis on Financial Education: Discover is committed to promoting financial education and literacy, offering free online tools and resources to help customers manage their finances responsibly. The company also partners with schools to provide financial education programs for students.
5. In-House Processing: Unlike many credit card companies that outsource their processing, Discover operates its own processing network. This allows for greater control over the security and reliability of its transactions, positioning the company as a trusted and secure provider.
6. Diverse Product Portfolio: Discover offers a wide range of credit cards, including cashback, travel rewards, student, and secured cards, allowing customers to choose the card that best fits their needs. The company also offers banking and loan services, making it a comprehensive financial services provider.
7. Financial Strength and Growth: Discover has consistently delivered strong financial results, with steady revenue and earnings growth. The company's strong financial position allows it to invest in innovative technologies and products to better serve its customers.
8. Social Responsibility: Discover is committed to making a positive social impact through various initiatives such as financial education, diversity and inclusion efforts, and environmental sustainability programs. The company also encourages its employees to volunteer in their local communities, promoting a culture of giving back.
What the company's business model?
Discover Financial Services is a financial services company that provides a diverse range of banking and payment products and services to individuals, small businesses, and corporations. Their business model focuses on four main areas:
1. Credit Card Issuing: Discover is well known for its credit card services, offering a variety of credit cards with features such as cash back rewards, low interest rates, and no annual fees. The company earns revenue through interest on credit card balances, annual fees, and merchant fees.
2. Payment Services: Discover processes transactions for customers and merchants through its payment networks, including Discover Network, Pulse, and Diners Club International. Discover earns revenue through transaction fees and other fees associated with payment processing.
3. Personal Loans: Discover also offers personal loans to individuals, allowing them to borrow money for various purposes such as debt consolidation, home improvement, and major purchases. The company earns revenue through interest on these loans.
4. Banking Services: Discover provides various banking services, including deposit accounts, such as checking and savings accounts, as well as certificates of deposit. The company also offers home loans and other banking products. They earn revenue through interest on deposits and fees associated with these services.
Overall, Discover's business model relies on providing financial products and services to customers while earning revenue through interest and fees associated with these products and services. The company also earns revenue through investments and transactions with merchants.
Interesting facts about the company
1. Discover Financial Services is an American financial services company that operates several different lines of business, including credit cards, personal loans, and banking services.
2. The company was originally founded in 1985 as a subsidiary of Sears, Roebuck and Co. However, it became an independent company in 2007 after a spin-off from Sears.
3. Discover is one of the largest credit card issuers in the United States, with over 57 million cardholders.
4. The company is headquartered in Riverwoods, Illinois and has over 17,000 employees.
5. One of Discover’s most unique features is its customer service. In 1993, the company launched a program called Discover customer advocates who were trained to resolve customer issues in one phone call.
6. Discover was the first credit card company to offer cashback rewards to its customers, starting in 1986.
7. The company also offers a free credit score to all its cardholders, making it one of the first major credit card issuers to do so.
8. Discover has been consistently recognized as a top workplace by various publications, including Fortune and Forbes.
9. In 2018, Discover became the first major credit card issuer to eliminate foreign transaction fees on all of its credit cards.
10. Discover is a major sponsor of sporting events, including the National Hockey League and the Orange Bowl.
11. The company is also known for its commitment to diversity and inclusion, earning recognition from organizations such as DiversityInc and the Human Rights Campaign.
12. Discover has made significant efforts to promote financial literacy, offering free resources and workshops to help people improve their financial knowledge and skills.
13. Discover launched a mobile app in 2009, making it one of the first credit card companies to offer this feature.
14. The company has a strong focus on sustainability, with a goal to be 100% renewable energy self-sufficient by 2025.
15. In 2020, Discover was named one of the World’s Most Ethical Companies by the Ethisphere Institute for the seventh consecutive year.
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