Enghouse Systems

Enghouse Systems is a Canadian software company that provides a variety of products and services for businesses and organizations. Their products and services can be grouped into several categories, including:
1. Customer Communications Management (CCM) - This includes a suite of solutions for managing customer interactions through various channels such as email, SMS, and social media. It also includes tools for personalized and automated customer communications.
2. Contact Center Solutions - Enghouse Systems provides a range of solutions for contact centers, including interactive voice response (IVR) systems, call routing and queuing, workforce optimization, and self-service options.
3. Quality Management - Enghouse Systems offers quality management tools for monitoring and analyzing customer interactions, such as call recording, screen recording, and speech analytics.
4. Unified Communications - Enghouse Systems provides a range of products for businesses looking to unify their communications systems, including IP telephony, video conferencing, and messaging.
5. Network Security - Enghouse Systems offers network security solutions, such as firewalls, intrusion detection and prevention, and secure remote access, to help businesses protect their networks and data.
6. Mobility Management - Enghouse Systems provides solutions for managing and securing mobile devices, including mobile device management (MDM) and mobile application management (MAM).
7. Billing and Revenue Management - Enghouse Systems offers billing and revenue management solutions for telecommunications service providers, including real-time charging and billing, customer care, and revenue assurance.
8. Public Safety Solutions - Enghouse Systems offers a suite of products for public safety organizations, including computer-aided dispatch (CAD) systems, records management, and mobile applications for first responders.
9. Transportation Solutions - Enghouse Systems provides solutions for transportation management, including real-time passenger information, fare collection, and intelligent transportation systems.
10. Cloud Solutions - Enghouse Systems offers cloud-based versions of their products, allowing businesses to access their software and services remotely through the internet.
Overall, Enghouse Systems aims to provide businesses and organizations with software solutions that can improve their customer experience, streamline operations, and increase efficiency.